Return Policy

At Bureikou Tea & More, we strive to make sure every customer enjoys a delightful experience. Because our loose-leaf teas are consumable food products, we have established the following return guidelines to ensure safety, quality, and fairness for everyone.

14-Day Return Window

We offer a 2-week (14-day) grace period from the date of purchase or delivery to request a return on eligible items.

Conditions for Returns & Replacements

To be eligible for a return, exchange, or refund:

• Unopened & Unused: Products must be completely unopened, untampered with, and undamaged in their original packaging.

• Opened Tea: For health and safety reasons, we cannot accept returns or offer refunds/replacements on any tea packages or tea bags that have been opened or broken into.

• Proof of Purchase: A valid receipt, order confirmation, or proof of order containing your name and order date is required.

How to Request a Return

We believe in open communication and total honesty! If you need to return an item or if you accidentally ordered the wrong product:

1. Contact Us: Reach out to us with your order details.

2. Provide Details: Please include a brief explanation of the reason for your return and attach photos showing the unopened/untampered state of the item.

3. Wait for Instructions: We are reasonable people and always happy to help! Please be patient with response times as we review your request and send step-by-step instructions for the next steps.

Important Notes

• Allergies & Ingredients: Customer safety is top priority. Customers are responsible for reviewing ingredient lists for potential allergens before purchase. If you have an allergy or if ingredient information appears to be missing or unclear in a product description, please contact us before ordering—we are always happy to check for you!

• Questions or Support? If you ever have questions about our products, ingredients, or store policies, please do not hesitate to contact us. We're here to help!